Refund and cancellation policy
Last updated 12 September 2026
30-day satisfaction guarantee. If Letters From Another Time isn't right for your child, email info@lettersfromanothertime.com within 30 days of your first charge and we'll refund it in full, whichever plan you're on.
Keep the letters and everything that came with them. We're not going to ask a child to mail back a pressed flower.
Refunds
The 30-day window runs from the date of your first charge and applies to every plan, including annual. Refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank.
After 30 days we don't issue refunds for letters already sent, because each one is printed and assembled for a specific child. You can cancel at any time instead, and the terms below apply.
Cancelling
Cancel any time from your billing dashboard. Sign in with the email address you subscribed with. You can also update your card or download receipts there.
- Monthly plans stop at the end of the month you have already paid for. You'll receive the letters covered by that payment. We don't prorate partial months.
- Annual plans run to the end of the twelve-month season. You keep receiving letters for the term you paid for.
- Founding families who cancel give up the locked founding rate, because the rate is tied to the subscription staying active. Rejoining later is at the standard rate.
Lost or damaged mail
If an envelope arrives damaged or never arrives at all, that's on us. Tell us and we'll send a replacement at no charge. A replacement isn't a refund and doesn't count against your 30-day window.
Changing character or plan
Moving between Marcus and Cora, or between plans, isn't automatic. Email us and we'll sort it out by hand so your child doesn't lose their place in the story.
How to reach us
Email info@lettersfromanothertime.com. We answer refund and cancellation requests within two business days.
Letters From Another Time is a product of Sankofa Innovations LLC, Raleigh, North Carolina.